Click Here For Our TV Antenna & Reception Services!

Last week I had a customer call me from Kawana and asked “Can You Fix My TV Reception, The TV Says No Signal?” Their main concern was pixilation. This is where pictures break up constantly and can display a loss of signal message on the TV screen. They asked me if we were capable of troubleshooting and repairing the system which I replied yes. We made a booking and I turned up to the property on Tuesday afternoon to inspect the job.

Upon inspecting their current antenna system we identified that the previous antenna installer had installed an incorrect antenna for this area. Which was a combination UHF/VHF antenna and had also installed a poor quality and cheap booster. Old cable had also been left running from the antenna into the roof space. We also found an old rusty splitter with poor connections on it.

I gave the customer a verbal quote which they accepted and we went ahead with the job. We replaced and upgraded the antenna to a high gain antenna with a high quality masthead amplifier commonly called a booster. Next we ran new cable from the antenna into the roof space. After which we re-terminated all the cable ends & installed a new low loss F type splitter. Tested all TV outlets with good quality digital results.
At completion we retuned all the TV’s for the new digital services, being Local & Brisbane. The customer was very happy. Not only because they were getting all the local channels but also the three Brisbane channels. Seven, Nine and Ten. They had never received these channels before and the picture quality was fantastic!

Bonus

That same customer called me a week later to express their gratitude for doing such a good job. Letting us know they had not loss TV reception once since we had upgraded the antenna system. They were also very impressed that there was no interruption to their TV reception during the recent bad weather we just had.
In conclusion, It just goes to show, use quality equipment and install it properly and the job will be successful.

Click Here For Our Phone Line Fault Services

We traced the Telstra service from the Telstra connection point on the outside of the building MDF (main distribution frame). Right through to the IDF within the building. We found damage to the cable in the roof cavity. Likely cause by a tradesman accidentally stepping on the cable & crushing it. This kind of damage is usually a small break in the internal copper of the cable.

This is not the fault of the tradesman who stepped on the cable but the fault of the original tradesman who didn’t install the phone cable to ACA standards. ACA stands for (Australian Communication Authority) whom we are licensed under.  

So we replaced the cabling from the MDF right through to the IDF As per the ACA rulings of installation. Also anywhere the cable is susceptible to damage we have installed conduit which will prevent any further damage.

At the completion of the job we have re-tested the ADSL service & found a large improvement on the line voltage. Connection of the ADSL modem now shows consistent internet connection with no drop out issues.

Another happy customer!

The NBN is rolling out ever so slowly! However, you don’t want to get caught out with a sub-par connection when your connection to the node in your area is complete! As of the writing of this blog entry the current plan by the Coalition is Fibre to the Node which means you still run the normal copper line out of your house all the way to the closest Node. If you have issues with your phone line you will not get the best connection possible.